Returns & Exchanges

Due to the regulated nature of the spirits industry, Cazcanes Tequila cannot accept returns on opened or consumed products. We are committed to ensuring your satisfaction and will provide replacements or refunds for items that arrive damaged or incorrect.

Return Process

• 1.
  Document Damage

  If your order arrives damaged, please take clear photos of the packaging and the bottle immediately upon receipt.

• 2.
  Contact Support

  Email our customer service team within 48 hours of delivery with your order number and the photos of the affected items.

• 3.
  Review Process

  Our team will review your claim and coordinate with our shipping partners to verify the transit issue.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship a replacement bottle at no additional cost.